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Privacy Policy

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Effective Date: Septmebr 2025

1. Introduction

Chrislo Psychotherapy & Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Health Information Protection Act (PHIPA, Ontario) and other applicable privacy laws in Canada.

By using our website or submitting information through our contact forms, you consent to the collection and use of your information as described in this policy.

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2. Information We Collect
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We may collect the following types of information:

a. Personal Information:
When you fill out a contact or intake form, we may collect details such as:

  • Your name, email address, and phone number

  • Information you provide about your therapy needs or inquiries

  • Communication preferences

b. Health Information:
If you are an active client, we may collect information necessary to provide psychotherapy services in accordance with professional standards under the College of Registered Psychotherapists of Ontario (CRPO).

c. Technical Information:
Our website may automatically collect non-identifying information such as your browser type, device type, and IP address for analytics and performance monitoring purposes.

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3. How We Use Your Information
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We use your information to:

  • Respond to your inquiries or appointment requests

  • Provide psychotherapy or consultation services

  • Manage client relationships and scheduling

  • Send updates, confirmations, or administrative information

  • Maintain legal and professional records as required by law

We do not sell, rent, or trade your information to third parties.

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4. Consent
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By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us directly.

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5. Information Storage and Security
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We use secure systems and platforms to protect your information from unauthorized access, loss, or misuse.
Electronic records may be stored using secure, encrypted third-party services that comply with Canadian privacy legislation. Access is limited to authorized personnel only.

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6. Sharing of Information
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We may share your personal information only when:

  • Required by law or regulation

  • Necessary to prevent serious harm

  • With your explicit consent (e.g., when coordinating care with another healthcare provider)

Any third parties engaged (e.g., practice management or email providers) are bound by confidentiality agreements and comply with applicable privacy laws.

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7. Retention of Records
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Clinical and administrative records are retained for the period required by law — typically at least 10 years from the last date of service — and are then securely destroyed.

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8. Cookies and Website Analytics
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Our website may use cookies or analytics tools (such as Google Analytics) to enhance user experience and track website performance. You can disable cookies in your browser settings if you prefer.

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9. Your Rights
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You have the right to:

  • Access and request corrections to your personal information

  • Withdraw consent for communications

  • File a complaint with the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated

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10. Contact Us
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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Chrislo Psychotherapy & Wellness
Email: info@chrislopsychotherapy.com
Phone: 780-257-7762
Website: https://www.chrislopsychotherapy.com

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